Play mindfully and responsibly
khela88 believes that betting and casino gaming is a form of entertainment — not a solution to problems. On this page you will find tools to keep yourself in control, ways to recognise warning signs, and where to get help when you need it.
What responsible gaming is and why it matters
Online gaming and betting is an enjoyable experience for many people. However, when it moves from entertainment to dependency, it can have serious effects on personal, family, and financial life. khela88 wants all its users to play with awareness and stay in control.
The foundation of responsible gaming is setting a budget before you play, keeping to time limits, and not trying to chase losses after a loss. Our Terms and Conditions page sets out these points clearly, and every user should read them.
Remember — there is no guarantee of winning. Betting and gaming are entirely based on chance. Never bet with borrowed money, money meant for daily expenses, or in an emotional state.
Your safety is our priority. Use the tools below to set your own gaming limits.
Tools to keep yourself in control
khela88 provides a number of tools to help users manage their gaming habits. These tools can be enabled or changed at any time from account settings.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits can be made for that period — a simple way to stay within your budget.
Set a time limit
Playing for long stretches at a time is bad for your health. Setting a daily or weekly session time limit helps you avoid spending too much time playing.
Account cooling-off
Take a break from your account for a few days to a few weeks. During this time you will not be able to log in, deposit, or place bets, giving you a chance to reassess.
Self-Exclusion
Make your own decision — keep your account closed for one month, three months, or permanently. While self-exclusion is active, logging in or playing through any channel will be completely blocked.
Review your gaming history
Log in to your account to view your betting and gaming history — knowing how much time and money you have spent makes it easier to make informed decisions.
Direct support
Get help in Bengali or English at any time through khela88's 24/7 live chat or email. You can also contact support directly to set account limits or activate self-exclusion.
Warning signs of problem gambling
If you notice any of the following in yourself or someone close to you, you should seek help promptly:
- Feeling the urge to place larger bets after a loss in order to win back what you lost.
- Wanting to stop playing but being unable to, or repeatedly breaking promises and coming back.
- Hiding your gambling from family or friends.
- Betting with money meant for daily expenses, food, or debt repayments.
- Feeling restless, irritable, or having trouble sleeping when you cannot play.
- Gaming affecting your work, studies, or family relationships.
- Gradually increasing your bet amounts while chasing the dream of a big win.
Build healthy gaming habits
Following these simple guidelines will keep betting and gaming a form of entertainment:
Set a fixed budget before you play, and end your session when that amount is lost — do not come back for more.
Do not treat betting and gaming as a source of income. It is entertainment — winning and losing are both equally normal here.
Take regular breaks instead of playing for long stretches, spend time with family, and give attention to other hobbies.
Never play while under the influence of alcohol or any other substance — your judgment is not reliable in that state.
Our FAQ page has detailed questions and answers on responsible gaming.
Take the concerns of those close to you seriously. If family or friends feel your gaming habits are getting out of hand, that is an important signal.
Where to get help
When gambling becomes a problem, seeking help rather than facing it alone is the most important step. khela88 believes — asking for help is a sign of strength, not weakness.
khela88 Support Team
Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. Talk to them directly to set up self-exclusion, set limits, or temporarily close your account.
Support from family and friends
Talk openly with the people you trust. Family and close friends are often the first to notice a change and can help you find your way back on track.
Professional counselling
Consult a mental health professional or addiction counsellor. Government and private mental health centres in Bangladesh offer specialist support in this area.
For any assistance, email us at: [email protected] — we are always here for you. You can find out more on our About khela88 page.
Protecting minors
khela88 strictly prohibits anyone under 21 from opening an account or taking part in gaming. Age is verified during account registration, and additional proof may be requested in cases of doubt.
If there are children or teenagers in your home, keep parental controls active on your devices. Never share your account password with anyone.
If underage participation is suspected, khela88 reserves the right to suspend any account immediately. The detailed policy on this can be found on our Privacy Policy page.
Our commitment
khela88 treats responsible gaming not as a business requirement, but as a genuine responsibility to its users:
All users' personal information and transaction data are kept secure.
Self-exclusion or limit-setting requests are acted on promptly and the user is notified.
If signs of a problem appear, the khela88 support team will proactively guide the user toward help.
Requests to close or pause an account are never discouraged.
Verification processes to protect users under 21 are continuously being improved.