khela88 Privacy Policy

1 Introduction and Scope

khela88 is an online gaming and betting platform operating for Bangladeshi users. We place the highest priority on the privacy of our members' personal information. This Privacy Policy applies to our website, mobile app, and all related services.

This policy works alongside our Terms and Conditions, and we recommend reading both documents together. By registering on our platform or using our services, you are considered to have agreed to the terms of this Privacy Policy.

khela88 reserves the right to change this policy at any time. In case of changes, we will notify members by posting an announcement on the website. The date of the policy is noted above.

2 What Information We Collect

We collect information in several ways — directly from you, automatically from your device, and through financial transactions. The categories below describe the scope of our data collection.

2.1 Registration Information

When creating an account, the information you provide includes:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Postal address
• National ID (NID) or passport number (for identity verification)

2.2 Financial and Transaction Information

We store transaction details during deposits and withdrawals. This may include bKash, Nagad, or Rocket account information and bank account details. However, we never store your payment PIN or password.

2.3 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and usage patterns
• Pages accessed and content clicked
• Information obtained through cookies and similar technologies

3 Purpose of Use

khela88 uses collected information only for specific and legitimate purposes. We do not process any information in an irrelevant or excessive manner.

3.1 Service Operation and Identity Verification

Information is used to manage your account correctly, process transactions, and verify your identity. It is also required for fraud prevention and compliance with Anti-Money Laundering (AML) regulations.

3.2 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues. Having accurate information allows us to provide assistance quickly and effectively.

3.3 Bonus and Promotion Management

Your account and transaction information is used to determine eligibility for and distribute welcome bonuses, weekly reload offers, and other promotions.

3.4 Platform Improvement

We continuously improve our services by analysing user experience. This information also helps identify and resolve technical issues.

3.5 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent unauthorised logins, and maintain the overall security of the platform.

4 Data Storage and Security

khela88 follows internationally recognised technologies and practices to ensure the security of your information.

4.1 Data Retention Period

Information is retained while your account is active and for the duration of any subsequent legal obligations. Even after an account closure request, transaction records may be kept for a defined period as required by regulatory obligations.

5 Sharing with Third Parties

khela88 does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with relevant financial institutions to process transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers. This information is used solely for processing transactions.

5.2 Game Providers

Our platform features services from various game studios including Evolution, Pragmatic Play, PG Soft, and JILI. Limited technical information may be shared with these providers to ensure the gaming experience.

5.3 Legal Obligations

Information may be disclosed to comply with applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we provide only the information that is lawfully required.

5.4 Security Investigations

We may cooperate with security agencies when required to investigate fraud, money laundering, or other illegal activities.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the khela88 website and app. These technologies help improve your user experience and keep the platform running correctly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core functionality; disabling these will prevent the service from working correctly.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Help improve service quality by analysing website usage patterns.

6.2 Managing Cookies

You can manage or delete cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

7 Your Rights and Controls

Every khela88 member has several rights over their own information. We respect these rights and help members exercise them.

7.1 Right to Access

You can contact us at any time to find out what information we hold about you. This request can be made through the support team.

7.2 Right to Correction

If any of your personal information is incorrect, you can request a correction. Some information can be changed directly from account settings; for other cases, you will need assistance from the support team.

7.3 Right to Deletion

If you request account closure, we will begin the process of deleting your information. However, some information may be required to be retained for a defined period for legal and regulatory reasons.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus offers or promotional messages, you can turn this off from your account settings or by contacting support. Essential service-related messages will continue to be sent.

For any questions or concerns, you may find answers in our FAQ section, or contact support directly.

8 Protection of Minors

All khela88 services are for users aged 21 and above only. We do not collect information from minors (under 21) and do not allow them to create accounts.

An age verification process is followed at registration. If an account holder is found to be under 21, that account will be closed immediately and the process of refunding any deposited funds will begin.

To learn more about responsible gaming, read our Responsible Gaming Guidelines, which cover parental controls and self-restriction options.

9 Policy Changes and Updates

khela88 periodically reviews this Privacy Policy and updates it as needed. In case of changes, you will be notified in the following ways:

• A notification displayed after logging in to the website
• A message sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

If you continue using the platform after significant changes, this will be considered as acceptance of the new policy. If you do not agree to the changes, you will have the option to close your account.

10 Contact Us

You can contact us with any questions about this Privacy Policy, requests to correct information, or to exercise your rights. Our support team is available seven days a week, twenty-four hours a day in Bengali and English.